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Here's What It Was Like To Fly Business Class To Abu Dhabi On The World's Best Airline

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12I run a non-profit social investment fund, and recently flew to Abu Dhabi, India, and Singapore for both business and personal reasons.

I had booked economy, but was upgraded to business, rather graciously, by a private family fund client (the ticket price was $3,455). I was flying out of JFK, on Etihad Airways.

It’s a fairly new airline, having been established by the sheikdom of Abu Dhabi in 2003. It is also the national airliner of the United Arab Emirates, and the lesser known rival to Emirates Airlines of Dubai, which was established in the '90s. But Etihad is already making a name for itself. World Travel Awards named it the World's Leading Airline for 2013, along with a slew of other accolades.

The flight was one-of-a-kind experience — complete with technology that rivals European/American carriers, the omnipresent Oriental hospitality, and the confusing grandeur that defines oil rich kingdoms. 

Etihad has limo pickup and drop-off within a 50-mile radius for all business class travelers.



Haute Living is the apt magazine for a limo ride. It was a good read on the relationship between Tommy Hilfiger & Dee.

 



Because of traffic, it took nearly 25 minutes to reach JFK airport in Queens. But security was a breeze, since there were only five or six folks in my business class line.



See the rest of the story at Business Insider

THE RESIDENCE: Airline Reveals Mindblowingly Luxurious Flying Apartment With Bathroom, Bedroom, Chef, And Butler

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Etihad, the Abu Dhabi-based national carrier of the United Arab Emirates, has created the closest thing to having you own private jet on its commercial flights.

THE_RESIDENCE_BED

It’s called ‘The Residence’ – a 11.6-square-metres (125ft sq) 3-room upper-deck cabin on Etihad A380s with a living room, separate double bedroom (1.2m wide), ensuite shower room and personal butler, trained at London’s Savoy Butler Academy, as well as a travel concierge on hand, plus a chef to cook whatever passengers fancy

THE_RESIDENCE_BATHROOM

Danni Minogue takes you through it in the video above.

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Etihad has also upped the ante in first class on A380s, with new private suites, ‘First Apartment’, 74% larger that its existing suites, with Poltrona Frau leather reclining armchair and 203cm-long ottoman that transforms into a flat bed, swivelling 86cm TV, mini-bar, personal vanity unit and wardrobe, all behind a 162cm-high sliding door.

THE_RESIDENCE_LOUNGE

First Class also has a shower room and Etihad A380s have mobile and Wi-fi access.

While Australia won’t see the A380 until June 2015, if you’re keen to try the service between Abu Dhabi and London, expect to pay around USD $20,000 for the pleasure, whether it’s one or two passengers.

THE_RESIDENCE_BEDROOM_HORIZONTAL

Launching the new services in Abu Dhabi today, Etihad announced it’s also increasing the space in business class ‘studios’ by 20 per cent on current configuration for both the A380 and B787. First and business class also has a communal space known as The Lobby, a bar and lounge with a semi-circular leather sofa, a marquetry table and large TV screen.

 THE_LOBBY

The airline is also upgrading to Panasonic eX3 entertainment systems with 750 hours of on-demand entertainment, improved gaming and video touchscreen handsets. There’s also USB connection to the TV, so you can plug in and watch your own stuff, plus live channels too.

If you find yourself stuck back in business class, you just might survive the ordeal in the new studio space.

 BUSINESS_STUDIO (1)

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Exclusive: Alitalia, Etihad Deal Likely To Be Cleared By End-2014 - Source

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Etihad Alitalia Flight Attendant

BRUSSELS (Reuters) - Italian airline Alitalia and Etihad Airways are expected to seek European Union antitrust approval for their deal this month and win clearance by the end of the year after minor concessions, a person familiar with the matter said on Tuesday.

Abu Dhabi-based Etihad clinched a deal last month to buy 49 percent of lossmaking Alitalia for 1.76 billion euros ($2.31 billion), giving it access to Europe's fourth-largest travel market and 25 million passengers.

"The deal is expected to be notified to the European Commission this month. It should be conditional phase 1 clearance," said the person who declined to be named because of the sensitivity of the matter.

A phase 1 review by the EU antitrust authority lasts 25 working days, which is extended by 10 additional working days if companies offer concessions to allay competition concerns.

($1 = 0.7624 Euros)

 

(Reporting by Foo Yun Chee; Editing by Martin Santa)

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Here Are The World's Best Airlines For Long Flights

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etihad air

Traveling great distances by plane can be arduous, but some airlines are better than other for long-haul flights — that is, trips of at least six hours.

According to aviation consumer website AirlineRatings.com, some are certainly more pleasant than others for those long intercontinental journeys.

The Australian website named the best long-haul airline in various regions of the globe.

Here they are:

Etihad Airways (Middle East/Africa)

Etihad Boeing 777 300ER_(5752076564)

The Abu Dhabi-based carrier is 11 years old, and yet it has managed to build a sterling reputation for world-class service and excellence. With fellow Gulf-based carriers like Emirates and Qatar both trying to become the best in the world, Etihad has its work cut out.

But the editorial team at AirlineRatings.com doesn't seem worried:

"Etihad’s commitment to excellence appears to know no bounds. The airline’s new First Class and Business Class offerings are breathtaking and have set a new benchmark in luxury travel."

And what a benchmark it is. The airline's new first-class suites — called "The Residence"— have over 100 square feet of space and include a living room, bedroom, shower, and butler. Etihad's long-haul fleet consists of new Airbus A330, A340, A380, and Boeing 777 wide-body airliners.

EVA Air (Asia/Pacific)

EVA Air Hello Kitty Boeing 777-300ER

Taiwan's EVA Air (pronounced /ee-vee-ay/) was founded in 1989 and is an offshoot of global container-shipping giant Evergreen Group. The Taipei-based carrier has grown immensely in the past two decades and now operates a large fleet of Airbus and Boeing wide-body jets. The airline is credited with pioneering the "premium economy" cabin. 

"EVA Air is the quiet achiever and trendsetter and was one of the first airlines to introduce premium economy class," AirlineRatings.com said. "EVA Air has a perfect safety record and was one of the first airline’s to order the 777-300ER the backbone of international air fleets.”

The Airline's most recent claim to fame is a fleet of Hello Kitty jets. The planes are not just painted with the cartoon feline's likeness — they also feature Hello Kitty-themed food, interior decor, and crew uniforms.

LAN Chile (The Americas)

LAN Chile Boeing 767-300

LAN Chile finished as the top long-haul carrier is all of the Americas. AirlineRatings.com selected the Santiago-based company ahead of larger and better publicized American and Canadian heavyweights like American, United, Delta, and Air Canada. According to the website's editorial team, this should not have come as a surprise.

“In South America and beyond the name Lan Chile is a byword for excellence in service and safety,” the editors said. "The airline has become a catalyst for huge growth in air travel in South America with a focus on safety and passenger service."

As one half of the LATAM Airlines Group, LAN, together with Brazil's TAM Airlines and their subsidiaries, have joined to form one of the most powerful airline companies in the world. LAN Chile was also one of the first airlines in the world to get a Boeing 787 Dreamliner.

Lufthansa (Europe)

Lufthansa_Boeing_747 830_KvW 1

Germany's Lufthansa beat out European stalwarts such as British Airways, Virgin Atlantic, Swiss International, and Air France. Although the company has been plagued by labor disputes, its sterling service and safety record are unblemished. 

“For decades Lufthansa has been a pillar of dependability, safety, in-flight service and environmental leadership," AirlineRatings.com said. "AirlineRatings’ editors were unanimous in their praise for Lufthansa’s leadership in the industry in aircraft selection, product innovation and dependability.”

Operating out of its mega-hub at Frankfurt Airport, Lufthansa's long-haul duties are carried out by a fleet of Airbus A330, A340, and A380 aircraft, along with Boeing 747s. In fact, it is the only airline to operate both the Boeing 747-8I Jumbo jet and the Airbus A380 super jumbo.


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Airline Passengers Say They Were Stranded On Tarmac Without Food For 12 Hours

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Etihad Airline Airplane

Hundreds of air travelers landed in San Francisco, safe but irritated after a 28-hour overseas flight they say included 12 hours on a tarmac in the Middle East without food or accurate flight information.

Tempers grew short on Etihad Airlines Flight 183 when fog in the city of Abu Dhabi delayed takeoff for a half-day, passengers told San Francisco broadcaster KGO.

"They kept telling us that we were going to leave, you know 15 minutes from now, 20 minutes from now, 30 minutes for now, for 12 hours," passenger Thomas Piani told reporters in San Francisco after finally landing in the city on Saturday evening.

Passengers said the flight crew told them the Abu Dhabi airport was too crowded with other stranded flights to allow them to get off the plane to wait.

"Everybody was fighting with each other, and the flight attendants were fighting with us, and we were fighting with the flight attendants," passenger Venkatesh Pahwa said.

Etihad, a national airline of the United Arab Emirates, which includes Abu Dhabi, said in a statement on its website that fog had delayed flights and caused airport congestion.

The airline apologized for travelers' inconvenience but said the delays were beyond its control.

Etihad spokespeople did not immediately respond to an after-hours request from The Associated Press for comment on passengers' complaints about conditions onboard during the wait on the tarmac.

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A Man Dies After His Flight Was Delayed For 13 Hours On The Ground In Abu Dhabi

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Etihad Airline Airplane

After a 13-hour delay on Saturday due to fog, a 73-year-old man died on an Etihad flight bound to Germany from Abu Dhabi.

"Cabin crew were found to have provided all possible assistance," the airline said, according to The National.

Two doctors on the flight who attempted to treat the man observed that he had a scar consistent with heart surgery, the Abu Dhabi-based newspaper reported.

From the evidence currently available, it appears that the man died from natural causes. He was found in his seat and experienced trouble breathing before the doctors and crew administered medical assistance.

Etihad's on-time rating is very good, but not great. Excessive delays are very rare for the airline.

That said...

Thirteen hours?!

In the US, the Department of Transportation instituted regulations in 2010 that prevented anything even remotely like that. Airlines must now allow passengers to leave the plane after a delay of three hours on the tarmac — or face hefty fines.

Excessive delays don't happen that often, but when they do ... look out! And with a death involved in this case, expect that the US rules may find broader application worldwide.

SEE ALSO: Here's What Air Traffic Control Is Doing When Your Flight Gets Delayed

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2 Abu Dhabi Flights Were Stuck On The Ground For Over 10 Hours

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Etihad

A weather delay over the weekend in Abu Dhabi stranded not just one but two airliners on the ground for more than 10 hours each.

A 13-hour tarmac delay on an Etihad flight headed for Germany ended when the plane was ultimately sent to another city — after a 73-year-old man died before takeoff.

But a second Etihad plane sat for 12 hours at the same fog-bound airport before making a 16-hour flight to San Francisco.

You do the math: That's a lot of hours. A couple of days, really, when you add it up.

Not surprisingly, Etihad announced on Wednesday that it will review its policies about takeoff waits, according to USA Today.

The US Department of Transportation stipulates that airlines in operating in the US must allow passengers to leave the plane after a three-hour wait. 

Etihad obviously blew through that, but of course, the flights originated in Abu Dhabi. 

Excessive waits are rare in the airline industry, but when you have both a death and two extreme delays on the same day, change is going to come, and it's going to come quickly.

 

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SEE ALSO: A Man Dies After His Flight Was Delayed For 13 Hours On The Ground In Abu Dhabi

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Major US airlines and their unions are taking on Gulf carriers

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Etihad Airbus A330

(Reuters) - U.S. airline unions have added their voices to their employers' escalating campaign to persuade the United States to alter commercial flying agreements with Qatar and the United Arab Emirates amid allegations of unfair subsidies.

In a press conference with U.S. airline officials Thursday, several union leaders repeated the airlines' warning that U.S. workers will lose their jobs if domestic airlines are pushed out of key markets because of competition from three Gulf airlines.

They also repeated the allegations by U.S. airlines that Emirates, Qatar Airways and Etihad Airways have received billions of dollars of subsidies from their home states, which those three carriers have strongly denied.

The Gulf carriers say U.S. airlines are losing market share because of their inferior service.

"This impacts our careers," said Rick Dominguez, the executive administrator of the Air Line Pilots Association. "We have an obligation to not only expose the (subsidies), but to call upon our government to make it right."

The allegations have created a politically charged dogfight, with companies such as FedEx Corp asking the Obama administration not to alter the "Open Skies" agreements, from which FedEx has benefited, and saying the U.S. airlines have protectionist interests.

Delta Air Lines, United Airlines and American Airlines intend to release a 55 page white paper detailing the allegations against the Gulf carriers following demands from their opponents for a wider release.

(Reporting By Jeffrey Dastin in New York; Editing by Alan Crosby)

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US and Gulf airlines are on a collision course over 'open skies' deals

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Emirates Airline's Airbus A380WASHINGTON (Reuters) - Top executives of U.S. and Gulf airlines will take their dispute over whether "open skies" deals have led to unfair competition to a high-profile public forum in Washington on Tuesday as each side ramps up efforts to sway U.S. regulators.

Three U.S. airlines have accused their competitors from the Gulf of receiving more than $40 billion in government subsidies, and have called on the White House to address the claims in talks on "Open Skies" with Qatar and the United Arab Emirates.

Emirates Airline, Qatar Airways and Etihad Airways have denied the allegations, saying U.S. airlines have lost market share because of their inferior service.

The Obama administration has said in statements that it takes the competition concerns of the U.S. airlines seriously, but remains "committed to the Open Skies policy which has greatly benefited the traveling public, the U.S. aviation industry...and the broader U.S. economy."

Airline industry executives are expected to address the dispute on Tuesady at a conference sponsored by the U.S. Chamber of Commerce. Etihad's Chief Executive Officer James Hogan will kick off the debate with a speech at 9:50 a.m. EDT (1350 GMT), following a speech by Carsten Spohr, chief executive officer of Lufthansa Group.

In the meantime, the U.S. and Gulf airlines have assembled teams of high-profile Washington insiders to help argue their case.

Working for the Partnership for Open & Fair Skies, a coalition of Delta Air Lines Inc <dal.n>, United Continental Holdings Inc <ual.n>, American Airlines Group Inc <aal.o> and their labor unions, are legal counsel from WilmerHale with extensive experience in trade negotiation and a former director of public affairs at the U.S. Department of Transportation.

Lobbying for Emirates is John Byerly, a former deputy assistant secretary for transportation affairs in the U.S. Department of State, according to a publicly filed disclosure.

As the sides jostle for U.S. regulators' favor, a development in Europe may have added to the pressure that the Gulf carriers face as well.

The European Commission said last week that it will address French and German concerns over the alleged subsidies when it proposes a commercial aviation agreement with the Gulf region later this year.

(Reporting By Jeffrey Dastin; Editing by Chizu Nomiyama)

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The Middle East's 3 best airlines have infuriated their US competitors

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qatarairways

The dispute between America's three major domestic airlines — American, Delta, and United — and the Middle Eastern trio of Emirates, Etihad, and Qatar Airways is heating up. 

This feud is far more than your average business argument.

"This is really about what the future of US-international air travel will look like," Airways News senior business analyst Vinay Bhaskara told Business Insider.

US and international airlines operate globally under a series of "Open Skies" agreements.

According to the State Department, these agreements between the US and other nations "expand international passenger and cargo flights by eliminating government interference in commercial airline decisions about routes, capacity and pricing."

In essence, open skies does exactly that: It frees up the skies over the US to open competition, devoid of protectionist government intervention. The idea dates to the early 1990s. The three Middle Eastern carriers have been party to Open Skies agreements for as long as 15 years.

The conflict

Over the past decade, Emirates, Etihad, and Qatar have moved into the US market, ready to compete and compete aggressively with large fleets of new, lavishly appointed jets and award-winning service. But the US legacy carriers believe that competition with the Middle Eastern carriers has become inherently unbalanced.

"The issue is the $42 billion in subsidies and other unfair advantages that Qatar and the UAE have provided to their state-owned airlines," said Jill Zuckman, the official spokeswoman for the Partnership for Open and Fair Skies, the lobbying group representing American, Delta, and United Airlines in this matter.

Delta Airlines Boeing 747-400 JFK AirportAs a result, US coalition wants the US government to renegotiate the Open Skies agreements with Qatar and the United Arab Emirates.

But let's be clear: The US airlines aren't concerned about Gulf carriers flying domestic routes around America. In fact, Emirates, Etihad, and Qatar Airways are configured for long-haul international flying only.

What American, Delta, and United are keen to protect are their valuable international flights into and out of the US. 

Which raises the question: What exactly are the US carriers looking for in a new agreement? After all, any renegotiation of an Open Skies agreement could have far-reaching diplomatic and business consequences.

Do they want to kick Emirates, Etihad, and Qatar out of the US market?

"No," Bhaskara said. "They want restrictions on the routes and destinations foreign carriers can fly into the US."

In recent years, Middle Eastern airlines have expanded in to US cities with direct flights from their respective countries of origin. For the most part, this expansion has been met with little opposition.

However, in 2013, Emirates began operating flights between Milan, Italy, and New York Kennedy International Airport — flights coming from outside the carrier's home market.

According to Bhaskara, this is the source of the conflict. 

"US airlines don’t care if Emirates flies to Bangalore, India or Colombo, Sri Lanka," Bhaskara said. "They don't even care if Emirates flies from Dubai to the US.

"But when Emirates flies from Dubai to New York by way of Europe, they get worried."

Airbus A380 DFW AirportAny flights from the Middle East with a stop in a European city allow the carrier to sell tickets on the portion of the trip between Europe and the US.

This is a potentially game-changing development because transatlantic routes are some of the most profitable and competitive in the world. 

Any increased competition in the arena would be troublesome. But the arrival of three highly accomplished and deep-pocketed interlopers could be cataclysmic for US carriers and their European alliance partners.

Recently, Emirates even put out a commercial in which the airline fashions itself as the modern-day embodiment of Pan Am in the Golden Age of flight. The commercial argues that Emirates offers a level glamour and stylish service that many believe is not available on US carriers and hasn't been for decades.

The US airlines make their case

Partnership for Open and Fair Skies claims that Emirates, Etihad, and Qatar have received roughly $42 billion in subsidies over the past decade from the governments of the UAE and Qatar.

According to the partnership, the three Middle Eastern carriers are said to have received $12 billion in interest-free loans and shareholder advances — and $8.8 billion in interest savings from government loan guarantees and interest free loans.

On top of that, they've allegedly received $11.2 billion in equity infusions and grants, as well as another $9.6 billion in wage savings from below-market labor costs and other subsidies.

Etihad First Class ResidenceThe US carriers contend that they have no problem taking on another airline, but here they believe they're competing against a foreign government.

"What we’ve discovered at Delta Air Lines is we compete against a lot of state-owned and state-subsidized enterprises,"Delta CEO Richard Anderson said to business leaders in Detroit in June. "When the playing field is relatively level, we win .... But when the playing field is so far tilted, it is difficult in any industry to be able to compete against governments."

Over the past decade, the three largest Gulf carriers have spent freely — more than $100 billion— to acquire massive fleets of modern wide-body airliners. Emirates is the world's largest operator of both the Airbus A380 superjumbo and the Boeing 777-300ER. 

In that same time, the US carriers have been hit hard by the financial crisis, high fuels costs, and the rise of budget airlines. Although United, Delta, and American are now profitable, they've achieved it by scrimping, making do with old equipment and being highly disciplined in the way they spend money. 

In other words, the US coalition contend that their profits have been generated organically, while the Middle Eastern airlines have found success through the practice of financial doping — where government money has placed them in an enhanced competitive position.

"The subsidies are enabling the Gulf carriers to increase their fleets at unprecedented rates and to push massive amounts of subsidized capacity into the market, regardless of demand, in order to radically increase the flow of passengers through their Middle Eastern hubs," Zuckman said in an email.

"This subsidized competition is harming US airlines on key international routes and putting air services and US jobs at risk," Zuckman added.

According to the partnership, 800 American jobs will be lost every time a US airline loses an international route to Emirates, Etihad, and Qatar Airways. 

The Middle Eastern airlines' side of the debate

The Middle Eastern airlines have repeatedly denied the allegations of subsidies. Emirates, Etihad, and Qatar have claimed their new aircraft purchases, rapid expansion, and plush accommodations have been the result of their profitability.

Delta CEO Richard AndersonIn fact, Emirates has reported profits for 27 consecutive years. According to the FT, Emirates president Sir Tim Clark claims his airline has received no more than the $200 million it got from the Dubai government when Emirates launched in 1985.

Further, both Clark and Qatar Airways GCEO Akbar Al Baker have cited US Chapter 11 bankruptcy laws as a form of government subsidy to US airlines. Chapter 11 bankruptcy laws allow US companies to shed debt as well as unfavorable business and labor contracts through strategic bankruptcy filings. This is something that all three US legacy carriers have taken advantage of in the past 15 years.

For example, American Airlines filed for Chapter 11 bankruptcy in late 2011 while holding more than $4.1 billion in cash, CNN reported.

Clark believes the US carriers' more recent financial performance, which has been stellar, makes it difficult for them to plead poverty.

According to Air Transport World, Delta reported $10 billion in profits in 2013 and $659 million in 2014.

Emirates Airlines CEO Sir Tim ClarkeOver the past five years, Delta has returned $2.9 billion to its employees in the form of profit sharing.

American Airlines reported $1.2 billion in profit for just the first quarter of 2015; it holds $9.9 billion in cash and short-term investments.

The Gulf carriers have asserted that their presence in the US will help create jobs.

"I hope that the gentleman at Delta knows that we are creating even more jobs in the U.S. by buying these planes," Al Baker said at the Paris Air Show in June when he announced the purchase of 14 Washington-built Boeing 777 airliners.

According to Airways News, Al Baker claims Qatar's presence in the US accounts for $19 billion in current Boeing orders and $50 billion in future orders, along with $900 million in 2014 from US spending by Qatari visitors.

RTR4S0ZR"Fears of loss of US employment are overblown," Bhaskara said. "As long as there is a domestic market, the US airlines will be around."

However, he added that increased competition from these foreign carriers could lead to further consolidation. 

According to Reuters, the three US legacy carriers and Southwest control 80% of the US domestic market.

What does this mean for travelers?

So what does all this mean for flyers? According to Bhaskara, all the increased capacity from the Gulf carriers will benefit consumers in the form of cheaper tickets. 

Even if Emirates, Etihad, and Qatar Airways do receive subsidies from their governments, "think of it as the citizens of Dubai, Abu Dhabi, and Qatar subsidizing cheap tickets for US fliers," he said.

american airlines plane dallas airport storm cloudsThe overwhelming majority of transatlantic flights are controlled by the US carriers and their Oneworld, Star Alliance, and Skyteam partner airlines. Increased competition from the Middle East on these routes will almost certainly cut into the profits of Delta, American, and United Airlines profits.

But competition could force the US carriers to upgrade their aircraft and their levels of service to match those of Emirates, Etihad, and Qatar. The Middle Eastern trio are routinely named among the best airlines in the world.

The Gulf carriers would like for the American flyer to buy into the thesis that the availability of affordable seats onboard their planes will force US airlines to up the quality of their service.

Yet the partnership doesn't agree.

"If that unfair competition is allowed to continue, the Gulf carriers will force US carriers to reduce their service on international routes, thereby eliminating nonstop services that benefit US consumers," Zuckman said in an email to Business Insider. "Which will inevitably lead to the reduction or even cancellation of service to many smaller US communities. We believe in protecting consumer choice, not undermining it."

She added: "That's why we are asking the US government to request consultations with the UAE and Qatar and to request a freeze on new routes while this matter is sorted out."

The two sides in this debate are far apart. And that means this conflict probably won't end anytime soon.

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A group of US Airlines is teaming up against American, Delta, and United

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JetBlue FedExThe dispute between America's three largest domestic airlines — American, Delta, and United — and the Middle Eastern trio of Emirates, Etihad, and Qatar Airways just got more complicated.

A coalition of four US airlines— JetBlue, Hawaiian, Atlas, and FedEX — have spoken out against a request from the legacy carriers, which they refer as the "Big 3," to renegotiate America's respective Open Skies agrements with the UAE and Qatar. 

The alliance — known as "US Airlines for Open Skies" (USAOS) — submitted a letter on Monday to the US Government detailing the harm that could be done to their respective businesses, consumers, and the US economy should the government comply with the wishes of the Big 3.

"The Big 3 do not speak for all, or even most, U.S. airlines," Hawaiian CEO and President Mark Dunkerley said in a statement.

"Our coalition believes that the United States should honor its Open Skies commitments, which opens markets for U.S. carriers, promotes competition on international and domestic routes, and facilitates U.S. exports."

In the letter, which was addressed to the secretaries of State, Commerce, and Transportation, USAOS stated its belief that any restrictions placed on the Open Skies agreements with the UAE and Qatar would constitute a violation of the agreement itself.

USAOS also point out that there could be political and national security consequences to restrictions placed Middle Eastern airlines. 

"The unilateral actions demanded by the Big 3 likely would provoke retaliation by the UAE and Qatar, encourage other Open Skies partners to take restrictive actions, deter countries from entering into Open Skies agreements with the United States, and raise questions about the United States’ commitment to the Open Skies regime," USAOS wrote in the letter.

FedEx planeThis is crucial for major cargo carriers such as FedEX and Atlas — both of which have significant operations in the Middle East.

FedEX currently operates a major sorting facility in the Dubai and 44 flights a week in and out of the emirate. 

According to the coalition, both Atlas and FedEX operate support flights for US military operations in the Middle East. 

While the large legacy carriers use their own interational flights to feed domestic routes, smaller airlines such as JetBlue and Hawaiian credit the growing presence of international airlines such as the Middle Eastern three with increasing traffic for their domestic services. 

In fact, JetBlue believes the Big 3's goal is to roll back the clock on the airline business. 

"JetBlue is not unfamiliar with efforts from the legacy carriers to stifle competition" JetBlue general counsel James Hnat said on a conference call with the media.

"Legacy carriers are trying to protect themselves ... Open Skies is good for trade, economic growth and politics."

JetBlue Airbus Long BeachFurthermore, USAOS claimed that increased competition in the airline industry through Open Skies agreements will "generate approximately $4 billion in annual savings for passengers on U.S.-international routes."

USAOS also dimissed United, American, and Delta's claims that 800 airline jobs will be lost for every route they lose to a Middle Eastern airline. 

"The threat of job loss is just a distraction from the whole picture," Hnat said during the call. "There are other jobs to be created. It’s a just political distraction."

The Big 3 haven't taken today's announcement without comment. In a swift response, the Partnership for Fair and Open Skies — the lobbying group representing United, Delta, and American — didn't mince words about the formation of the USAOS.

Hawaiian Airlines Airbus A330 N383HA"This is a meaningless coalition without a cause," Partnership for Fair and Open Skies spokesperson Jill Zuckman said in a statement to Business Insider. "The only risk to our Open Skies agreements is the Gulf carriers themselves and their massive, market-distorting government subsidies. Of the 117 Open Skies agreements with the United States, 115 are working beautifully."

Obviously, this is a dispute that's not going away anytime soon, and today's entry of a third party has added an extra wrinkle to the story. Stay tuned for more action.

SEE ALSO: The Middle East's 3 best airlines have infuriated their US competitors

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The 3 US airlines trying to fend off their lavish Middle Eastern rivals suffered a big setback last week (UAL, aa, LCC, DAL)

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Jeff Smisek United Airlines

Over the past 15 years, Emirates, Etihad, and Qatar have grown to become three of world's most highly regarded international airlines. 

Through a series of agreements between the US government and their respective home nations, the Middle Eastern trio — dubbed the ME3 — have increased their presence in the US market.

However, American, United, and Delta Air Lines — the three biggest US airlines, dubbed the US3— allege that ME3's explosive growth and lavish spending are a result of billions of dollars of unfair government subsidies. 

Now the US3 wants the federal government to do something about the subsidies, that they say let ME3 encroach on their turf.

Last week, that campaign suffered a major setback.

On Tuesday, United's long-time CEO Jeff Smisek resigned amid a federal corruption investigation. His replacement, Oscar Munoz, has better things to do than keep up the fight.

"Munoz will not be well equipped to fight the ME3," Airways News senior business analyst Vinay Bhaskara told Business Insider in an interview. "He will be too busy righting the ship internally."

Munoz seemed to echo this sentiment, telling analysts on a call that he plans to spend his first three months on the job meeting with various groups at United to get a better feel for the company.

He also needs to spend his time hashing out the airline's various labor and technology problems. 

These aren't small issues. The airline is embroiled in difficult negotiations with both its flight attendants' and technician's unions that have dragged on for months. Munoz will also have to address the company's notoriously unreliable IT system, which has failed several times over the past few months, causing the planes to be grounded for long periods.

Moreover, the fact that Smisek is leaving under a cloud of allegations that United lavished officials at the Port Authority of New York and New Jersey with dinners and even a special plane route as it sought favors, could mean lawmakers will be far less likely to take up the cause. 

The feud is far more than your average business argument, and it boils down this way: 

US and international airlines operate globally under a series of "Open Skies" agreements between the US and other nations that aim to free up competition and lessen protectionism. The point is to "expand international passenger and cargo flights by eliminating government interference in commercial airline decisions about routes, capacity and pricing," according to the State Department

united airlines planeThe three Middle Eastern carriers have been party to Open Skies agreements for as long as 15 years, and over the last decade, Emirates, Etihad, and Qatar have aggressively moved into the US market, ready to compete with large fleets of new, lavishly appointed jets and award-winning service.

With their international business threatened, the US carriers are now arguing that competition with the Middle Eastern carriers has become inherently unbalanced. They want the US government to freeze the ME3's expansion into the US market and to renegotiate the agreements with Qatar and the United Arab Emirates.

(After we published this article, Partnership for Open and Fair Skies — the group representing American, Delta, and United Airlines – got back in touch to explain that they're not seeking a renegotiation of the agreement. Instead they say the subsidies violate the Open Skies policy and they want the U.S. to open up "consultations" with the Arab governments over the issue.) 

According to the partnership — the ME3 have received roughly $42 billion in subsidies over the past decade from the governments of the UAE and Qatar.

"(The ME3) rely entirely on taking traffic from others, through subsidies — whether subsidized pricing, product levels, or marketing," Smisek told Buying Business Travel's Paul Revel earlier this year. "I suspect there are billions of additional dollars (outside of the $42 billion) of additional subsidies buried in interested-party transactions."

Emirates Airbus A380The partnership's spokeswoman, Jill Zuckman, disputed the notion that Smisek's abrupt departure will undermine the US airlines campaign. 

Bhaskara doesn't quite agree. Even if there's no real legal effect on the Open Skies campaign, the scandal surrounding Smisek's exit could be damaging enough from a PR perspective to weaken support in Washington.

"It won’t do incalculable damage, but the little dings add up, and the chance of getting Washington to do something falls every time a scandal like this happens," Bhaskara said.

Furthermore, the loss of Smisek means the US3 has one less spokesperson. Thus far in the dispute, Delta CEO Richard Anderson has by far been the most vocal of the US chief executives. However, with American Airlines CEO Doug Parker reticent on the issue, Smisek's departure means Anderson will have to carry on the campaign without a tag-team partner.

The conflict

To be clear, the US airlines aren't concerned about Gulf carriers flying domestic routes around America. In fact, Emirates, Etihad, and Qatar Airways are configured for long-haul international flying only.

What American, Delta, and United are keen to protect are their valuable international flights into and out of the US. 

Which raises the question: What exactly are the US carriers looking for in a new agreement? After all, any renegotiation of an Open Skies agreement could have far-reaching diplomatic and business consequences.

Qatar Airways Airbus A330-200Do they want to kick Emirates, Etihad, and Qatar out of the US market?

"No," Bhaskara said. "They want restrictions on the routes and destinations foreign carriers can fly into the US."

In recent years, Middle Eastern airlines have expanded in to US cities with direct flights from their respective countries of origin. For the most part, this expansion has been met with little opposition.

However, in 2013, Emirates began operating flights between Milan, Italy, and New York — flights coming from outside the carrier's home market.

According to Bhaskara, this is the source of the conflict. 

Any flights from the Middle East with a stop in a European city allow the carrier to sell tickets on the portion of the trip between Europe and the US.

This is a potentially game-changing development because transatlantic routes are some of the most profitable and competitive in the world. 

Any increased competition in the arena would be troublesome. But the arrival of three highly accomplished and deep-pocketed interlopers could be cataclysmic for US carriers and their European alliance partners.

The US airlines make their case

According to the partnership, the three Middle Eastern carriers are said to have received $12 billion in interest-free loans and shareholder advances — and $8.8 billion in interest savings from government loan guarantees and interest-free loans.

Delta CEO Richard AndersonOn top of that, they've allegedly received $11.2 billion in equity infusions and grants, as well as another $9.6 billion in wage savings from below-market labor costs and other subsidies.

The US carriers contend that they have no problem taking on another airline, but here they believe they're competing against a foreign government.

According to the partnership, 800 American jobs will be lost every time a US airline loses an international route to Emirates, Etihad, and Qatar Airways. 

The Middle Eastern airlines' side of the debate

The Middle Eastern airlines have repeatedly denied the allegations of subsidies. Emirates, Etihad, and Qatar have claimed their new aircraft purchases, rapid expansion, and plush accommodations have been the result of their profitability.

In fact, Emirates has reported profits for 27 consecutive years. According to the FT, Emirates president Sir Tim Clark claims his airline has received no more than the $200 million it got from the Dubai government when Emirates launched in 1985.

Clark believes the US carriers' more recent financial performance, which has been stellar, makes it difficult for them to plead poverty.

Emirates Airlines CEO Sir Tim ClarkeAnd the Gulf carriers have asserted that their presence in the US will help create jobs.

According to Airways News, Al Baker claims Qatar's presence in the US accounts for $19 billion in current Boeing orders and $50 billion in future orders, along with $900 million in 2014 from US spending by Qatari visitors.

What does this mean for travelers?

According to Bhaskara, all the increased capacity from the Gulf carriers will benefit consumers in the form of cheaper tickets. 

Even if Emirates, Etihad, and Qatar Airways do receive subsidies from their governments, "think of it as the citizens of Dubai, Abu Dhabi, and Qatar subsidizing cheap tickets for US fliers," he said.

The overwhelming majority of transatlantic flights are controlled by the US carriers and their Oneworld, Star Alliance, and Skyteam partner airlines. Increased competition from the Middle East on these routes will almost certainly cut into the profits of Delta, American, and United Airlines.

american airlines plane dallas airport storm cloudsBut competition could force the US carriers to upgrade their aircraft and their levels of service to match those of Emirates, Etihad, and Qatar. The members of the Middle Eastern trio are routinely named among the best airlines in the world.

The Gulf carriers would like for the American flyer to buy into the thesis that the availability of affordable seats onboard their planes will force US airlines to up the quality of their service.

The partnership doesn't agree. According to Zuckman, further expansion into the US market by the ME3 will lead to US airlines cutting once profitable long-haul routes — thus leading to the loss of American jobs.

The two sides in this debate are far apart. And that means this conflict probably won't end anytime soon.

SEE ALSO: Here are the 20 best airlines in the world

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Check out Etihad Airway's premium lounge at JFK

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Airways News

Etihad Airways has experienced some major brand upgrading recently that included the introduction of a stunning new livery, the incorporation of the Boeing 787-9 Dreamliner and Airbus A38 to its fleet, and a revamp of its cabin products, which included the launch of its famous ‘The Residence by Etihad’, known to be the ultimate First Class experience in the industry nowadays.

As part of the carrier’s premium experience, and together with the introduction of its distinctive Airbus A380 service to New York, the Abu Dhabi-based carrier has now opened a new lounge located at John F. Kennedy Airport’s Terminal 4, the second of its class in the U.S. after Washington Dulles.

As the lounge doors open to the brand-new 7,000 square feet (650 square meters), just one word comes to our minds… Elegance!

Etihad has stepped up to the plate and knocked it out of the park, by not just creating a top-quality lounge that stands out from the crowd, but also by creating a seamless and coherent passenger experience for First Class and Business Travelers, as the lounge has been designed in the Facets of Abu Dhabi corporate identity, already reflected in its livery, new aircraft cabin products and crew uniforms.

The luxurious hospitality of the lounge is evident, with custom furnishings that offer a range of different seating styles, floor-to-ceiling windows which allow the entry of natural light to the space (and for those lucky avgeeks, it also offers a view to the ramp!).

Airways NewsEtihad has also included dedicated male and female ablution and prayer rooms, a library and luggage storage.Maybe one of the most distinctive features of this new lounge is a sculptural showcase bar, designed after a mix of geometric shapes and textures that mimics the corporate identity of the carrier and provides guests a preview of the palette they will find in the landscapes at the United Arab Emirates.

But besides the stimulating visual experience, Etihad also offers an extensive list of signature cocktails. Today, we were offered the ‘New York’ — a bourbon-based cocktail with dried apples, and ‘Abu Dhabi’ — a non-alcoholic drink, based on cold brew coffee and a cardamom-rose infusion, perfectly complemented with a selection of canapés, including lamb chops, lobster bisque and baklava, reflecting Etihad’s culinary innovation and world class food and beverage. In the lounge’s dining area, guests will be able to select from a choice of à la carte and international buffet options.

Do you think that what we have described so far defines the concepts of exclusivity and luxury? Etihad has another ace up sleeve: a dedicated “Residence-only” guests area, located behind a hidden door.Usually, guests would have paid $32,000 to cross that door (as part of the fare in the Residence, one way, in the New York – Abu Dhabi service), but today we have the opportunity to take a look into this private luxury oasis.

Devised as a “home at the airport” the Residence-dedicated lounge is equipped with its own complete private bathroom, dining area, couches and TV, decorated and furnished to provide a coherent passenger experience while waiting to board the Residence featured on Etihad’s Airbus A380s.

James Hogan, President and Chief Executive Officer of Etihad Airways said “The opening of Etihad Airways’ new First and Business Class Lounge at New York’s JFK International Airport reinforces our commitment to investing in the travel experience and providing our guests with the highest levels of comfort, luxury and world-class hospitality at every point in their travel journey — on the ground and in the air.”

And now… time for an ‘Abu Dhabi’ and gaze out of the window to spot the airline’s Airbus A380 waiting at the gate!

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Etihad CEO to US rivals: 'I don't know what the problem is'

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James Hogan Etihad Airways

Etihad Airways has grown from tiny upstart to one of the world's most respected international airlines — all in a little more than a decade.

At the helm of the Abu Dhabi-based carrier for most of that time has been its chief executive, James Hogan.

During a recent trip to New York, Hogan sat down with Business Insider for an interview to discuss everything from opportunities in China and Africa to the merits of owning equity stakes in carriers all over the world.

And he responded to US rivals, who have accused Etihad, along with its fellow Middle Eastern airlines Emirates and Qatar, of fueling their rapid expansion, palatial terminals, and massive fleets with as much as $42 billion in government subsidies.

A coalition comprising of American, United, and Delta Air Lines have petitioned the US State Department to reevaluate the "Open Skies" agreements between the US and the Gulf States, which allow airlines to fly freely between the countries.

The veteran Australian airline executive — whose résumé includes executive experience at Gulf Air and British Midland — took the top job at Etihad in September 2006.

Since then, the carrier has grown its fleet to more than 120 Airbus and Boeing jets while its network has expanded to include 116 destinations in 68 countries.

Etihad's high-quality service, lavishly appointed aircraft, and explosive growth have earned the airline praise from consumer-aviation ratings groups as well as Air Transport World Magazine's 2016 Airline of Year Award.

Over the past few years, Etihad has spent billions of dollars to take major equity positions in more than half a dozen international airlines around the world, including Air Berlin in Germany, Jet Airways in India, Italy's flag carrier Alitalia, and Virgin Australia.

Airbus A380 Etihad

Etihad and its network of equity-partner airlines offer a combined fleet of more than 700 aircraft with flights to 580 destinations.

Here are a few takeaways from our interview:

Future outlook

While 2016 will be a strong year for Etihad, growth in Europe will be minimal, he said. According to Hogan, the international-airline business is difficult to predict for the same reason it's difficult to run an international airline.

"There are so many factors outside of your control," he said. "There's the economy which affects sales and fuel expenses, pandemics which can shut down a whole region of the world, to war which we have to navigate, to competition."

With that said, the company has a growth plan for the next five years.

"In our five-year plan, our growth is mainly in China and Africa," the Etihad CEO said. "We'd like to see more flights into West Africa, and the secondary cities in China are considerable."

Etihad Air Berlin Cabin Crew

But the company doesn't see much more expansion into the US.

"In the US, we are pretty much there, we have one, maybe two more cities to grow into. That's it," Hogan said. "We are happy with where we sit, frankly."

On why China is important

Although Etihad and its partner airlines already fly into China, Hogan would like to see his company tap into the country's burgeoning middle class.

"China, within our network group, is very important," he said. "The market's opening and people are traveling."

He said they are "well-educated with access to information and to destinations, are good consumers with money to spend, and want to have good service."

On whether Etihad will fly between Europe and the US

In 2013, Dubai-based Emirates launched service between Milan, Italy, and New York's JFK International Airport. But don't expect Etihad to join Emirates in its trans-Atlantic endeavors.

"We invested in Alitalia and they are our partner in Italy, as is Air Berlin in Germany," the CEO said. "We expect them to operate trans-Atlantic."

Etihad Alitalia Deal

In addition, Air Serbia — in which Etihad holds a 49% stake — will operate five nonstop flights per week between Belgrade and New York starting in summer 2016.

But that doesn't mean Emirates won't have competition on its Milan-to-NYC route.

"Emirates can only operate out of Milan, and frankly, we'd prefer that route be dominated by Alitalia," Hogan said.

On 'Open Skies'

When asked about the accusations made by America's legacy carriers that Etihad's rise has been fueled by billions of dollars' worth of government subsidies, Hogan replied matter-of-factly.

"At the end of the day. We have a shareholder who placed equity in the airline who gave us loans to be repaid. That's what people do when they invest in the business," he said.

Etihad was created in 2003 by a royal decree from the Abu Dhabi government. The company's board of directors is comprised completely of members of the emirate's ruling family.

"Over the 11 years, we have created value, a great brand, connectivity, we have created value in frequent-flier, holiday, and cargo businesses. We are seen by others as running a good business, we have a clean sheet of paper. And I think the critics would be doing the same thing I'm doing if they were in my shoes."

"We've done nothing improper. We've created a great airline, with great service, created value, and the accounts are audited by one of the top accounting firms in the world," Hogan said. "I don't know what the problem is."

Etihad First Class Residence

Furthermore, the Etihad CEO contends that much of the reason upstart airlines require so much initial capital is due to the size and strength of the major legacy carriers.

"The cost of entry into aviation is due to legacy carriers," Hogan said. "Legacy carriers dominate key hubs. In Europe, they were gifted infrastructure years ago when they were privatized."

On the future of the Airbus A380

The Airbus A380 Superjumbo is one of the most impressive yet controversial airliners to enter service. Etihad currently operates a fleet of five double-decker jets along with another five aircraft on order. Etihad's Superjumbo fleet is equipped with the airline's industry-leading 125-square-foot "Residence" first-class suite, complete with a living room, bedroom, shower, and private butler.

But when asked if Etihad will be ordering any more of the behemoth jets, Hogan's answer was a firm "No."

"No, we're done," Hogan said. "We are taking over 70 Boeing 787s, over 60 Airbus A350s, and we are the launch customer for the next generation Boeing 777. We just believe in two-engine technology — they are much more efficient."

On defining success in the airline business

The airline business is one that's fraught with risk. That's in addition to the complexities of running an operation with tens of thousands of employee spread around the world. So how does Etihad thrive in this environment?

Etihad flight attendant Airbus A350

"The most important factor for me is the culture of your company and that you have a culture where people want to win," Hogan said. "Safety is first, but they also want to win. So what does it mean to win?

"Winning is about meeting your guests' expectations for quality service, winning is about improving market share and revenue while becoming more efficient, and how we differentiate ourselves from the competition."

As a result, the airline boss emphasized the need for a good team of smart people to help manage the complexities while reaffirming the company's "winning" culture.

"That's what winning is all about: Safety, service, and making money," he said.

SEE ALSO: British Prime Minister David Cameron is getting his own 'Air Force One'

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Etihad Airways is now offering a seat in a first-class apartment for $32,000

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etihad4

Consider the first-class arms race officially over. Etihad’s new fleet of A380 double-decker planes—appropriately nicknamed “superjumbo” aircrafts—promise passengers unparalleled comfort at 30,000 feet. The planes are outfitted with a “First Apartment” (Etihad’s version of First Class) and an even more exclusive option: “The Residence.”

Snag a seat in latter cabin, and you’ll fly in a three-room suite, complete with a living room, bedroom and en-suite bathroom, plus a personal butler and an in-flight chef. The A380 currently operates out of Heathrow and Sydney, and it recently launched a new route from JFK to Abu Dhabi, with one-way tickets in The Residence costing $32,000 for two passengers.

As for Etihad’s First Apartments? The next-level private living spaces feature furniture upholstered with Poltrona Frau leather, including an ottoman that transforms into an 81-inch lay-flat bed. There’s also a vanity for primping, a 24-inch flat screen television and ample room for entertaining, should you decide to host your neighbors. Flying commercial has never been more appealing.

Click through the gallery for a virtual tour of the cabins, plus photos of Etihad’s newly unveiled First Class Lounge at JFK.

SEE ALSO: These glass igloos in the Finnish wilderness are the best way to stare at the Northern Lights all night

The Residence’s lounge, a leather sofa, dining tables, chilled drinks cabinet and 32-inch flat screen TV. (And a butler, too!)



An en-suite bathroom is stocked with plush bathrobes and Acqua di Parma amenities.



Not your average aisle: the “First Apartments” can accommodate a total of nine passengers.



See the rest of the story at Business Insider

Etihad doesn't want to buy the world's most iconic jets (BA)

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James Hogan Etihad Airwasy

Eithad Airways is one of Airbus and Boeing's most important customers.

But the Abu Dhabi-based airline refuses to buy anymore of the respective companies' most expensive flagship models — the four-engined Boeing 747-8I jumbo and the Airbus A380-800 superjumbo. 

Two years ago, Etihad placed one of the largest airplane orders is aviation history — 199 jets from Airbus and Boeing, along with engines from Rolls-Royce, GE and CFM to power them. 

In total, the order is worth $67 billion. 

The order form includes everything from small, short-range airliners to long-range widebody jets to freighters. 

But there are no four-engined jumbo jets. 

In 2008, Etihad chose the Airbus A380 over Boeing's 747 and placed an order for 10 jets.

Thus far, Airbus has delivered five of the 10 planes, with the rest expected to enter service over the next few years. 

Even as Etihad CEO James Hogan promotes the airline's new A380 service to New York, the chief executive is reiterating the company's plan to refrain from purchasing anymore four-engined jets in favor of smaller, twin-engined airliners.

"We are taking over 70 Boeing 787s, over 60 Airbus A350s, and we are the launch customer for the next generation Boeing 777," Hogan said. "We just believe in two-engine technology — they are much more efficient."

Currently, Eithad's fellow Middle Eastern airline, Emirates, is lobbying Airbus for an upgraded variant of the A380, with more fuel efficient engines and optimized aerodynamics. 

Will an upgraded A380 be enough for Etihad to change its mind?

"No, we're done," Hogan reiterated. 

Airbus A380 EtihadUnfortunately for Airbus and Boeing, there are few airlines left with an appetite for its flagship jumbos. In the last eight years, Boeing has sold just 45 747s — the majority of which are to be deployed as heavy freighters. 

Earlier this year, Boeing announced it will be cutting back 747 production to just one per month in an attempt to extend the production run and buy the sales team some extra time to generate more orders. 

The Airbus A380 isn't doing much better. Since its introduction more than a decade ago, Airbus has sold just 317 A380s with half them to a single customer — Emirates. In fact, Airbus hasn't won an airline order for the double-decker jet since it sold Emirates a batch two years ago. 

The demise in popularity of the jumbo jet can be attributed to a change in aviation regulations, airline business models and improvements in jet engine technology.

Traditional aviation thinking dictates that there is safety in numbers. As a result, planes flying long-distance routes were required to have more than two engines— on the off chance one of them fails, there are at least two more to keep the plane going. 

Boeing 747-8IThese days, with turbofans engines getting much more powerful and reliable, engine failures are becoming increasingly rare. As a result, aviation regulating organizations have now certified fuel-efficient twin-engined jets such as the Boeing 777 and the Airbus A330 to fly the routes traditionally reserved for gas-guzzling jumbos. 

In addition, airlines are moving away from the "hub and spoke" business model which calls for massive numbers of the passengers to be routed through a single mega-hub. Smaller, fuel efficient jets such as the Boeing 787 Dreamliner allow airlines to offer passengers non-stop, point-to-point service without transiting through a hub. But the airlines can still make a profit. 

SEE ALSO: Boeing just unveiled its newest airliner

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The world's most expensive flight costs $38,000 — and that's just one-way

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Etihad First Class Residence

When Etihad Airways launched a new flight route between New York City and Mumbai via Abu Dhabi on May 1, it became the world's most expensive flight with the shortest connecting time. One-way tickets cost around $38,000 (26,355 pounds), Mashable reports.

The costly journey is operated on Etihad's luxury suite, The Residence.

Technically, a pricier one-way journey aboard The Residence is possible between New York City and Sydney for $52,000 (36,066 pounds) — but that requires a longer connecting time in Abu Dhabi, a representative for Etihad told Business Insider, adding that fares on the airline's website can vary based on taxes and currency-exchange rates.

Etihad Residence

Far from economy class, The Residence comprises a bedroom, lounge, and shower room that look like they belong in a five-star hotel room.

The cabin comes with a double bed with designer linen sheets, a spacious shower, a leather sofa, a 32-inch flat-screen TV, and two dining tables at which fliers can choose a gourmet meal — sometimes delivered personally by the chef. Passengers even get their own butler, a Cognac service, and a welcome glass of Champagne.

On the ground, the ticket price includes chauffeured airport connections, a concierge service, and access to a private airport lounge, which makes the hefty cost slightly more understandable.

The extravagant cabin is housed on Etihad's five Airbus A380 aircraft, which service New York City, London, Abu Dhabi, Sydney, and now Mumbai, according to Mashable.

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The world's most expensive flight costs £26,000 — and that's just one-way

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Etihad First Class Residence

When Etihad Airways launched a new flight route between New York City and Mumbai via Abu Dhabi on May 1, it became the world's most expensive flight with the shortest connecting time. One-way tickets cost around $38,000 (£26,212), Mashable reports.

The costly journey is operated on Etihad's luxury suite "The Residence."

Technically, a pricier one-way journey aboard "The Residence" is possible between New York City and Sydney totalling $52,000 (£35,849) — but that requires a longer connecting time in Abu Dhabi, a spokesperson for Etihad Airways told Business Insider, adding that fares on the airline's website can vary based on taxes and currency exchange rates. 

Etihad Residence

Far from economy class, "The Residence" is comprised of a bedroom, lounge, and shower room that look like they belong in a 5-star hotel room.

The cabin comes with a double bed with designer linen sheets, a spacious shower, leather sofa, a 32-inch flatscreen TV, and two dining tables, at which fliers can choose a gourmet meal (sometimes delivered personally by the chef). Passengers even get their own butler, a Cognac service, and a welcome glass of Champagne.

On the ground, the ticket price includes chauffeured airport connections, a concierge service, and access to a private airport lounge, which makes the hefty cost slightly more understandable.

The extravagant cabin is housed on Etihad's five Airbus A380 aircraft, which service New York City, London, Abu Dhabi, Sydney, and now Mumbai, according to Mashable.

Join the conversation about this story »

NOW WATCH: These New Luxury Planes Feature $20,000 'Mini Apartments' With A Private Bathroom And A Butler

This failed government airline got a 6-week makeover — and now it's coming to New York

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Air Serbia Dane Kondic

Chances are, you haven't heard of Air Serbia.

And unless you frequent the Balkan Peninsula you have little reason to be familiar with this small three-year-old airline.

But you will soon.

Starting this week, Air Serbia will fly to New York five times a week from its home in Belgrade.

The flight represents the first time a direct flight has been available between the cities in a quarter century and a major milestone for the company.

On Tuesday, Air Serbia CEO Dane Kondic spoke with Business Insider about how his airline came to be and its new flight to New York.

"No one in this part of the world is flying trans-Atlantic right now so we have a head start there,"Kondic said.

But first, a little bit of background.

Even though Air Serbia is just three years old, it's actually the latest iteration of one of the oldest airlines in the world with 90 years of history.

Until 2013, Air Serbia was a failed airline owned by the Serbian government called Jat Airways. (Jat, itself, is a remnant of the old Yugoslav Airlines that was decimated by a decade of civil war in the 90s.)

Quick Turnaround

In August of that year, Jat got a new lease on life when Abu Dhabi's Etihad Airways entered into a partnership with the Serbian government and took a 49% stake in the airline. Each party also agreed to kick in about $100 million to help fund the new operation that would be renamed Air Serbia.

Kondic, a veteran aviation executive from Australia whose resume includes stints at Qantas and Malaysia Airlines, was appointed by the new ownership to turn around the Serbian national airline.

Boeing 737 300 Jat AirwaysWith the new investment in place, Kondic had very little time to get the reborn airline off the ground.

"I was installed as the CEO on the 11th of September in 2013 and our first flight under the guise of Air Serbia was on the 26th of October," Kondic said. "We had to re-size, re-fleet, retrain, and rebrand the airline in six short weeks."

"Which, if you are familiar with the airline industry, is unheard of."

Things have changed

These days, Air Serbia is a fairly well-oiled machine whose operational and service excellence is a stark contrast to the final days of Jat Airways.

Gone are Jat's fleet of aging Boeing 737 Classics.

In its place, Air Serbia operates a fleet of 21 aircraft made up of ATR-72s, Airbus A319s, A320s, and a wide-body A330-200 that will make the trip to New York.

Financially, the airline reported $4.4 million in profits last year. It may not sound like much, but it's a drastic improvement over the $82.5 million Jat Airways lost in its final year of operation.

"So we've gone on a pretty amazing journey in a short period of time," Kondic added.

Airbus A319 Air SerbiaApart from a new name, uniforms, and planes, there's been a shift in culture at the airline. 

"The biggest cultural changes to the airline are accountability, which there wasn't any, and a commercial mandate in that we had to become a profitable business," Kondic said.

Although Jat was able to get people to their destinations safely, the operation, especially in its final throws was devoid of the accountability necessary to run a successful modern airline, Kondic said.

In addition, as a government-run enterprise, the former Jat Airways wasn't all that concerned with profitability.

"Making money was never high up on Jat's agenda," he added. "And the business of aviation is a very expensive folly where you can lose your shirt very quickly."

As a result, Kondic had to refocus the airline to perform at a level of excellence required to earn business in a competitive environment.

"People are not so unreasonable if you give them a good reason to do something and provide them a clear vision of where we are going," Kondic said of the employees his airline inherited from Jat.

Air Serbia CrewEtihad's presence

Air Serbia along with a handful of other airlines around the world including Alitalia, Air Berlin, Virgin Australia, and Jet Airways form Etihad's equity partner network.

Although Etihad holds a 49% stake in Air Serbia, it's not involved in the airline's day-to-day operations, Kondic said.

"But what they do do is play the role of an enabler," the CEO said.

According to the Air Serbia boss, his airline's landmark flight to New York is a great example of how the partnership has been a benefit to his company.

The Airbus A330 used for the route was leased from Jet Airways, while the Air Serbia pilots were trained in Italy by Alitalia. At the same time, Etihad provided Air Serbia with ground staff in the US as well as training for its cabin crew.

Without these synergies, Kondic doesn't believe Air Serbia would have been able to progress in the way it has over the past few years.

"A small impoverished airline such as ours would never in a million years be able to fly across the Atlantic if it wasn't for us being a part of this group of like-minded airlines coming together as Etihad Airways partners," Kondic said.

Etihad Airbus A380What does the future hold for Air Serbia?

According to Kondic, Air Serbia's future is framed by the competitive environment of the broader market. That includes significant changes to the airline business in Serbia as well.

"Serbia is not part of the European Union and so we don't have the degree of openness and competitive environment that other counties who are part of the EU would have," the CEO said. "As a result, we don't have as much low-cost carrier penetration in market."

However, Kondic warned that the flood of low cost carriers that has waged war on traditional airlines across Europe is on its way to Serbia.

"It definitely weighs heavily on our thoughts in terms of our future plans," he added.

However, Kondic believes Air Serbia's future growth should be on par with the trajectory it has set for itself over the past three years. But any growth the airline experiences will be dictated by what makes commercial sense.

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The airline behind the flying apartment has a new strategy for attracting first-class and business customers

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Etihad JFK Lounge

This week, Etihad Airways opened is new premium lounge at Los Angeles International Airport.  

For airlines, courting high-end business and first class clientele is an important part of sales strategy. And one of the key elements in the sales pitch is the airport lounge. The new LAX lounge joins Eithad's existing facilities in Washington and New York.

Introduced last December, Etihad Airways' lounge at New York's JFK International Airport is a major piece of the company's arsenal of luxury offerings for the very lucrative New York market.

The lounge is the in-terminal complement to the Etihad's recently launched Airbus A380 service to New York. The Abu Dhabi-based carrier is little more than a decade old, but had grown rapidly in that time. 

Earlier this month, noted aviation consumer website Skytrax named Etihad the sixth best airline in the world. However, the airline's US critics allege that much of Etihad's shiny new aircraft and lavish appointments have been fueled by billions of dollars of government subsidies which are in violation of the bilateral agreement that govern air travel between the US and Abu Dhabi. 

Etihad Aviation Group CEO James Hogan has repeatedly denied the allegations to Business Insider — each time citing the company's audited financial statements as proof of its profitability as a business. 

On its own, Etihad Airways operates a fleet of more than 120 jets from Airbus and Boeing. However, the larger Etihad Aviation Group, which comprises Etihad Airways along with equity partner airlines Air Berlin, Alitalia, Air Serbia, Jet Airways, Etihad Regional, Air Seychelles, and Virgin Australia operate a combined fleet of more than 700 aircraft. 

Here's a closer look at Etihad's shiny New York luxury lounge. 

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Located in Terminal 4 at JFK, the lounge is stylish and modern without being garish.



The facility was opened last December by airline CEO James Hogan.



Here's a reminder of the airline's A380 service between Abu Dhabi and New York.



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